Shipping & Delivery

WE WILL NOT PROCEED WITH YOUR ORDER IF THESE ARE NOT AGREED UPON!

 

How much do you charge for shipping?

Singapore: We do FREE SHIPPING for purchases above SGD 50 in Singapore. There is a flat rate shipping fee of SGD 8, for orders SGD 50 and below in Singapore.

 

International: Please email us (info@divebox.com.sg) your exact shipping address, and the item/s you intend to purchase. We will then quote you our special shipping rates.

 

Free shipping is not inclusive of trolley bags, air compressors, cylinders, or other bulky items.

 

What if I am not around to receive the shipment?

Singapore: You need to be confident that someone will be there to take receipt of the goods. We DO NOT leave the shipment at your gate/door, or to your pet dog/cat. We WILL NOT proceed with the order, should no human beings be there to receive the goods. Any failed delivery will result in the shipment being sent back to us. We will charge you for the (a) SHIPMENT BACK TO US, and (b) TO SHIP OUT AGAIN, should this situation arise.

 

International: You need to be confident that someone will be there to take receipt of the goods. Failed delivery will result in the shipment being sent back to us. We will charge you for the (a) SHIPMENT BACK TO US, and (b) TO SHIP OUT AGAIN, should this situation arise.

 

How long will I receive my goods?

Singapore: Usually within 1-5 working days conservatively. Weekends and Public Holidays are non working days. We DO NOT do time-definite orders. Kindly accept the delivery lead time, or you can self collect at our store.

 

Self Collection: If you chose to pick up from store, our staff will contact you regarding a mutual appointment time within our Operating Hours. We suggest you go for the hassle free delivery, if this does not suit you.

 

International: Shipping will take up to 5-7 days in within Asia, and 14 days rest of the world. Shipping time is also due to your country's custom clearance, and requirements of tax payment etc born by the buyer.

 

We cannot be held responsible for any costs incurred by deliveries that may have experienced a delay.

 

Will I be charged customs and import duties?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

How will I know if my order has been shipped?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. If your order is trackable you can check its progress by logging into your account here.

 

What should I do if my shipment is damaged during transit?

When taking delivery of you order, please remember that you are signing for the package in good order. If the package is damaged this must be noted on the courier's documentation. Once a package is signed for it is done so in good condition and we cannot be held responsible for any damage that may have